Cancellation Policy
- 29 May 2022
- Help Centre, Policies
For the most part, Hosts can’t collect any additional fees or charges outside our platform unless expressly authorized by us.
The exception is hotels and software-connected Hosts, who can charge and collect certain fees using a separate payment method—as long as they’re detailed in the listing and included in the price breakdown before booking. These include:
Hosts usually collect these fees before a stay, at check-in, or within 48 hours after checkout.